Subject: RE: GT Automotive Accounts 884985-Bristol, 879648-Southampton, 885135- Uganda (Muyomba Abdul wahab)
From: Akane Demizu <[email-masked]>
To: Akiko Kitagawa <[email-masked]>, Misako Hirai <[email-masked]>
Cc: Miku Himura <[email-masked]>, Mieko Kanai <[email-masked]>, Hiroki Yagami <[email-masked]>
Date: Tue, 16 May 2023 13:20:03 +0900

Hi Akiko,

Thank you for your confirmation.

Hi Meiko,

As the GT Automotive account is below 3 accounts?

We are rushed to input when arrive the payments so that it might be missed to input normally. (especially CID885135
Muyomba Abdul Wahab)  so it is helpfully to us if let us know the comments from OSL side. Thank you.

884985-Bristol               GT  Automotive-884985

879648-Southampton  GT Automotive-879648

885135- Uganda (Muyomba Abdul wahab) Muyomba Abdul wahab

Best regards,

Akane

From: Akiko Kitagawa <[email-masked]>

Sent: Tuesday, May 16, 2023 12:01 PM

To: Akane Demizu <[email-masked]>; Misako Hirai <[email-masked]>

Cc: Miku Himura <[email-masked]>; Mieko Kanai <[email-masked]>; Hiroki Yagami <[email-masked]>

Subject: RE: GT Automotive Accounts 884985-Bristol, 879648-Southampton, 885135- Uganda (Muyomba Abdul wahab)

Hi Akane,

Yes, it is okay to input GT Automotive on Note item
😊 Thanks again Akane.

Regards,

Akiko Kitagawa

10th Floor, 1Nito Tower

Archbishop Reyes Ave., Lahug

Cebu City Philippines

From: Akane Demizu <[email-masked]>

Sent: Tuesday, May 16, 2023 10:49 AM

To: Akiko Kitagawa <[email-masked]>; Misako Hirai <[email-masked]>

Cc: Miku Himura <[email-masked]>; Mieko Kanai <[email-masked]>; Hiroki Yagami <[email-masked]>

Subject: RE: GT Automotive Accounts 884985-Bristol, 879648-Southampton, 885135- Uganda (Muyomba Abdul wahab)

Hi Akiko,

Noted and thank you for your confirmation☺

We will enter same posting as sample for GT Automotive account from next payment.

Could you please reconfirm that is it ok to input GT Automotive at Note item?

We can easy to check the customer’s name by Note.

Thank you for your update.

Best regards,

Akane

From: Akiko Kitagawa <[email-masked]>

Sent: Tuesday, May 16, 2023 11:24 AM

To: Akane Demizu <[email-masked]>; Misako Hirai <[email-masked]>

Cc: Miku Himura <[email-masked]>; Mieko Kanai <[email-masked]>; Hiroki Yagami <[email-masked]>

Subject: RE: GT Automotive Accounts 884985-Bristol, 879648-Southampton, 885135- Uganda (Muyomba Abdul wahab)

Hi Akane,

Yes, your screenshot on your email below is correct.

This appears on the customer’s account which is what he wants because he doesn’t want GT Automotive to be shown on customer statement.
😊 In the future, kindly enter same posting as sample below.

Thank you very much Akane for your assistance. Appreciate it very much.

Regards,

Akiko Kitagawa

10th Floor, 1Nito Tower

Archbishop Reyes Ave., Lahug

Cebu City Philippines

From: Akane Demizu <[email-masked]>

Sent: Tuesday, May 16, 2023 10:02 AM

To: Akiko Kitagawa <[email-masked]>; Misako Hirai <[email-masked]>

Cc: Miku Himura <[email-masked]>; Mieko Kanai <[email-masked]>; Hiroki Yagami <[email-masked]>

Subject: RE: GT Automotive Accounts 884985-Bristol, 879648-Southampton, 885135- Uganda (Muyomba Abdul wahab)

Hi Akiko,

Sorry for confusion answer..

Noted.

I put a dummy payment for GT Automotive, is this input, oK?

I don’t know how it will be displayed to customer at our input, so could you please confirm if this method of posted is oK?

In addition, please let me know if it is need to input the GT Automotive at Note item.

Best regards,

Akane

From: Akiko Kitagawa <[email-masked]>

Sent: Tuesday, May 16, 2023 10:45 AM

To: Akane Demizu <[email-masked]>; Misako Hirai <[email-masked]>

Cc: Miku Himura <[email-masked]>; Mieko Kanai <[email-masked]>; Hiroki Yagami <[email-masked]>

Subject: RE: GT Automotive Accounts 884985-Bristol, 879648-Southampton, 885135- Uganda (Muyomba Abdul wahab)

Hi Akane and Misako,

Thank you for your replies. Miku is on leave today and I was not able to ask her about this.
😊

Apologies for the confusion. Misako’s reply is correct to enter the CID and payment would still be posted on the customer’s account. Customer would just want the “Payment
Made By:” field to have only “Payment” indicated. Instead of blank, can we indicate “Payment” only without remitter? Please advise.

Regards,

Akiko Kitagawa

10th Floor, 1Nito Tower

Archbishop Reyes Ave., Lahug

Cebu City Philippines

From: Akane Demizu <[email-masked]>

Sent: Tuesday, May 16, 2023 9:31 AM

To: Akiko Kitagawa <[email-masked]>; Misako Hirai <[email-masked]>

Cc: Miku Himura <[email-masked]>; Mieko Kanai <[email-masked]>; Hiroki Yagami <[email-masked]>

Subject: RE: GT Automotive Accounts 884985-Bristol, 879648-Southampton, 885135- Uganda (Muyomba Abdul wahab)

Hi Akiko,

Good morning.

As Misako emailed to Miku, we thought posted to CID and remove the ‘ Payment made by’. We are wrong in this understanding.

As you emailed to us, if customer don’t want to be posted to CID how can we search to this customer payment record? Just an input to the memo item?

As our Japan account side, we don’t know how we posted payment item are displayed at customer side.

For example, how it will be displayed to customer if we enter a CID or “Payment made by” items etc. So is you can advice to us how to enter it, it will post it accordingly.

One idea, when we are not sure the CID, we use nameless ID, so should we made dummy ID like nameless ID and not show the
‘GT Automotive’.
Just in case, it’s only use ‘GT Automotive’ customer. In this case, we can search a record to dummy ID.

Best regards,

Akane

From: Akiko Kitagawa <[email-masked]>

Sent: Tuesday, May 16, 2023 9:33 AM

To: Akane Demizu <[email-masked]>; Misako Hirai <[email-masked]>

Cc: Miku Himura <[email-masked]>; Mieko Kanai <[email-masked]>; Hiroki Yagami <[email-masked]>

Subject: FW: GT Automotive Accounts 884985-Bristol, 879648-Southampton, 885135- Uganda (Muyomba Abdul wahab)

Hi Akane/ Misako,

Good morning.

Customer GT Automotive would like to have “GT Automotive” removed as below encircled on payments posted on his customer accounts.

I understand that on IBC’s side, it is our policy to indicate remitter upon posting on insight so that in the future in case the customer requests for refund, IBC will refund
based on the remitter.

Is the customer’s request to remove remitter GT Automotive possible? Please advise. Thanks.

Regards,

Akiko Kitagawa

10th Floor, 1Nito Tower

Archbishop Reyes Ave., Lahug

Cebu City Philippines

From: Miku Himura <[email-masked]>

Sent: Friday, May 12, 2023 5:37 PM

To: Mieko Kanai <[email-masked]>

Cc: Akiko Kitagawa <[email-masked]>; Hiroki Yagami <[email-masked]>

Subject: Re: GT Automotive Accounts 884985-Bristol, 879648-Southampton, 885135- Uganda (Muyomba Abdul wahab)

Hello Mieko,

Let me check with Japan staffs. Thanks.

Regards,

Miku Himura

Accounts Specialist

IBC Japan Ltd.

64 Miyanomae-cho, Nakajima, Fushimi-ku, Kyoto Japan

24/7 Hotline +81 366 359 355

From: Mieko Kanai <[email-masked]>

Sent: Friday, May 12, 2023 03:40 PM

To: Miku Himura <[email-masked]>

Cc: Akiko Kitagawa <[email-masked]>; Hiroki Yagami <[email-masked]>

Subject: GT Automotive Accounts 884985-Bristol, 879648-Southampton, 885135- Uganda (Muyomba Abdul wahab)

Hi Miku,

Good day!

Customer is requesting not to indicate Company Name/Contact Name on his Account Statement as shown on his screen shots provided.

He is asking to delete names highlighted in green and for all his future transactions under his 3 accounts mentioned on the subject.

I have been asking IT on this matter however, this is not applicable to all other customers.

Maybe, accounts team can manage to exclude his company/contact name when posting his payments etc.

Hoping for your assistance and cooperation.

Kind regards,

​ Mieko Kanai

Account Manager

IBC Japan Ltd.

Phone: +63 927 720 4218

Email:
[email-masked]